Frequently Asked Questions

This collection of frequently asked questions provides answers to some of the most common questions about Bridgestone Multimedia Group, its products, and its services.

What does Dove-approved mean?

The Dove Foundation promotes family-friendly entertainment, basing its standards and criteria on Judeo/Christian values and the wholesomeness of a film. To serve movie audiences, the foundation created the Dove Family Approved Seal and a rating system from one to five doves to help identify qualifying films. The foundation also publishes a synopsis and critical review of approved films, and many movie studios and production companies, including BMG, now include the Dove Family Approved Seal when marketing their DVDs.

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Whom can I contact with questions about a recent order from BMG?

At Bridgestone Multimedia Group, we want to ensure your experience with us is a pleasant one, and we encourage you to contact us with your questions using our online form.

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How long will it take for my shipment to reach me?

This depends on your location, but as part of our commitment to customer service, Bridgestone Multimedia Group promises to follow a prompt shipping policy once your order is received. Please use our online form to contact us with a detailed and direct query about shipping to your area.

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What is your return policy?

Bridgestone Multimedia Group accepts returned products or items in like-new condition. Media must be sealed in original packaging for a refund. Only exchanges for same items will be granted for defective DVDs and CDs. All returns require a return authorization number. To obtain a return authorization number, please contact us using our online form.

For a full refund, items must be returned within 30 days of the invoice date. After 30 days, a 20% restocking fee is deducted from your refund. There also is a 5% restocking fee for splitting a boxed set. No refunds are given 60 days after the invoice date. An unauthorized refusal or return of an order is assessed a $20.00 restocking fee. Shipping charges are non-refundable.

Please allow 4-6 weeks (6-8 weeks during peak times) for your return to be processed. Return credits are refunded in the same form of payment used for the original purchase.

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How can I submit my own film for distribution?

Bridgestone Multimedia Group is always looking for new family-friendly filmmakers who seek to spread the message of God through their work. If you would like BMG to review your film, please contact us today.

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Who can buy products from Bridgestone Multimedia Group?

Bridgestone Multimedia Group serves everyone from private consumers looking to purchase one DVD or CD to wholesalers who are interested in carrying our entire collection. Visit our homepage to begin browsing our inventory or learn how you can become a partner.

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